Refund Policy

Last updated: December 29, 2024

At SixBlue, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds and replacements.

Refund Eligibility

You may be eligible for a refund if:

  • The product delivered does not match the description provided
  • The product is defective or non-functional at the time of delivery
  • You did not receive the product within the promised timeframe
  • Technical issues on our end prevented you from receiving the product

Non-Refundable Cases

Refunds will NOT be provided in the following cases:

  • Change of mind after the product has been delivered
  • Issues caused by your own actions (e.g., account suspension due to policy violations)
  • Requests made after the refund window has expired
  • Products that have been used or modified

Refund Timeframe

Refund requests must be submitted within 24 hours of purchase.

  • Refund requests received after 24 hours will be reviewed on a case-by-case basis
  • Once approved, refunds will be processed within 3-5 business days
  • Refunds will be issued to the original payment method

How to Request a Refund

  1. Contact our support team via email or through our contact page within the refund window.
  2. Provide your order number and the email address used for the purchase.
  3. Explain the reason for your refund request with any supporting evidence.
  4. Wait for our response - we will review your request and respond within 24-48 hours.

Important Notice

  • • We reserve the right to deny refund requests that do not meet our policy criteria.
  • • Abuse of our refund policy may result in account suspension.
  • • All refund decisions are final once processed.

Contact Us

For refund requests or questions, contact us:

Email: support@sixblue.com

Response Time: Within 24-48 hours